Shipping policy

Last Updated: September 14, 2026

Thank you for shopping with GuuYebe. We provide shipping for electronic components, TV replacement parts, repair tools, accessories, and other products purchased through GuuYebe.com.

This Shipping Policy explains our shipping costs, estimated delivery times, tracking, delays, address issues, and other delivery-related information.

Free Standard Shipping

GuuYebe currently offers FREE standard shipping to eligible addresses in:

  • United States

  • Canada

There is no standard shipping charge for eligible orders shipped to these destinations unless a different shipping option or charge is clearly shown at checkout.

Shipping availability and rates for any other destinations, if available, will be shown at checkout.

Estimated Delivery Time

Our current estimated delivery times are:

United States: 5–7 Business Days
Canada: 7–10 Business Days

These estimates generally include normal order processing and carrier transit time.

Business days do not include weekends or applicable public holidays.

Delivery times are estimates and are not guaranteed delivery dates. Actual delivery may occasionally take longer due to carrier delays, severe weather, holidays, customs processing, transportation disruptions, remote delivery locations, incorrect or incomplete addresses, or other circumstances outside our reasonable control.

Order Processing

We begin processing orders as soon as reasonably possible after they are received.

Order processing may include:

  • Payment verification;

  • Inventory confirmation;

  • Product preparation;

  • Packaging; and

  • Transfer of the shipment to the carrier.

Orders placed on weekends, public holidays, or during periods of unusually high order volume may require additional processing time.

If we become unable to ship an order within an applicable promised shipping timeframe, we will contact you regarding the delay and provide any options required by applicable law, which may include the option to cancel the unshipped order and receive a refund.

Shipping Confirmation and Tracking

When tracking information is available, we will provide it through your shipping confirmation or order information.

Please allow time after receiving a tracking number for the carrier's tracking system to update. It is normal for tracking information to take some time to show the first carrier scan.

Some orders may be shipped in more than one package. If your order is split into multiple shipments, the packages may arrive separately and may have different tracking numbers.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully check your:

  • Recipient name;

  • Street address;

  • Apartment, suite, or unit number;

  • City;

  • State or province;

  • ZIP or postal code; and

  • Country.

If you notice an error in your shipping address after placing an order, contact us as soon as possible at support@guuyebe.com.

We will make reasonable efforts to update the address before shipment, but we cannot guarantee that an address can be changed once the order has entered fulfillment or has been transferred to the carrier.

If a package is returned to us because of an incorrect or incomplete address provided by the customer, we will contact you regarding available options. Additional shipping charges may apply if you request reshipment.

This does not apply when the delivery problem was caused by an error by GuuYebe or the shipping carrier.

Order Changes and Cancellations

If you need to change or cancel an order, please contact support@guuyebe.com as soon as possible.

We will make reasonable efforts to accommodate your request before the order ships.

Once an order has been shipped, we may no longer be able to cancel or modify it.

If the order has already shipped and the product is eligible for return, you may request a return after delivery in accordance with our Refund & Return Policy.

Shipping Delays

Occasional shipping delays may occur.

Common causes may include:

  • Carrier network delays;

  • Severe weather;

  • Holidays;

  • Customs processing;

  • Transportation disruptions;

  • High seasonal shipping volume;

  • Remote delivery locations; or

  • Other events outside our reasonable control.

A temporary lack of tracking updates does not necessarily mean that a package is lost.

If your order is significantly outside the estimated delivery window, please contact us at support@guuyebe.com with your order number so we can review the available shipment information.

If more than 15 business days have passed since your order was placed and your package has not arrived, please contact us so we can investigate the shipment.

Lost Packages

If tracking information indicates that a package has not been delivered and it appears to be lost in transit, please contact us at support@guuyebe.com.

We will review the tracking information and, when appropriate, work with the shipping carrier to investigate the shipment.

Depending on the circumstances and the results of the investigation, an appropriate resolution may include a replacement shipment or refund.

Package Marked Delivered but Not Received

If carrier tracking shows your package as delivered but you cannot locate it, please first:

  1. Check the delivery location and surrounding area;

  2. Check your mailbox, porch, side entrance, garage, or other possible delivery locations;

  3. Ask household members, neighbors, reception staff, mailroom staff, or building management where applicable;

  4. Review the carrier's tracking details for delivery notes; and

  5. Allow a short period of time in case the carrier's delivery scan was posted before the package was physically delivered.

If you still cannot locate the package, contact support@guuyebe.com with your order number and tracking information.

We will help review the available delivery information and determine the appropriate next steps.

Damaged Packages, Missing Items, or Incorrect Products

Please inspect your order after delivery.

If your package or product arrives:

  • Damaged;

  • Defective;

  • Incomplete;

  • Missing an item; or

  • Different from what you ordered,

please contact us as soon as reasonably possible at support@guuyebe.com.

Please include your order number and a brief description of the issue.

When reasonably available, photos of the product, packaging, shipping label, or visible damage may help us resolve the issue more quickly.

Damaged, defective, missing, or incorrectly supplied products will be handled in accordance with our Refund & Return Policy.

Canada — Customs, Duties, and Taxes

Free Shipping means that GuuYebe does not charge the customer our standard shipping fee for eligible shipments to Canada.

Free Shipping does not necessarily mean that an international shipment is exempt from customs duties, import taxes, GST/HST/PST, brokerage charges, or other government or carrier fees.

Canadian customs authorities or shipping carriers may assess duties, taxes, or other import-related charges depending on factors such as the product, declared value, country of origin, and destination.

If applicable duties, taxes, or other import charges are not collected by GuuYebe at checkout, they may be collected separately by the applicable customs authority or carrier.

Customers are responsible for applicable import charges unless GuuYebe specifically states during checkout that such charges are included.

Delivery Estimates

Estimated delivery dates displayed on GuuYebe.com, product pages, checkout pages, order confirmations, or carrier tracking systems are estimates unless we expressly identify a particular delivery service as guaranteed.

Our standard estimated delivery times are:

United States: 5–7 Business Days
Canada: 7–10 Business Days

Unexpected circumstances may affect actual delivery times, and a delay beyond an estimated delivery date does not automatically mean that a shipment is lost.

If you experience an unusual delay, please contact us and we will make reasonable efforts to assist you.

Refunds Related to Shipping Problems

Refunds related to lost shipments, damaged products, incorrect products, shipping errors, or other order-related issues will be handled in accordance with our Refund & Return Policy and applicable law.

Approved refunds will generally be issued to the original payment method.

Contact Us

If you have questions about shipping, tracking, delivery, or an order that has not arrived, please contact:

GuuYebe Customer Support
Email: support@guuyebe.com

When contacting us about an existing order, please include your order number so we can assist you more efficiently.

Nothing in this Shipping Policy excludes, restricts, or limits any consumer rights or remedies that cannot legally be excluded or limited under applicable law.