Refund policy

At GuuYebe, we want you to feel confident ordering replacement parts, electronic components, tools, and accessories from us. We offer a 180-day return period on eligible products.

This policy applies to purchases made directly through GuuYebe.com.

180-Day Return Policy

You may request a return within 180 days after receiving your order.

To qualify for a standard return, the product should be:

In substantially the same condition as received;
Unused, uninstalled, unsoldered, and unmodified;
Complete with all included parts, accessories, and packaging where reasonably possible; and
Accompanied by your GuuYebe order number or other proof of purchase.

Opening a package to reasonably inspect the product, verify a part number, or check compatibility does not by itself make an item ineligible for return.

To request a return, contact us at support@guuyebe.com and include your order number and the reason for the return.

Please contact us before sending a product back so we can provide the correct return instructions and return address.

Electronic Components and Replacement Parts

Many GuuYebe products are electronic components or repair parts that may be permanently altered during installation.

For standard returns based on a change of mind, accidental ordering, or compatibility selection, products generally must not have been soldered, cut, programmed, glued, permanently installed, electrically damaged, physically modified, or otherwise altered from their original condition.

Examples include, but are not limited to:

TV LED backlight strips with adhesive backing removed or permanently installed;
ICs, semiconductors, switches, connectors, LEDs, or other components that have been soldered;
Wires or components that have been cut or modified;
Products damaged by incorrect voltage, polarity, wiring, installation, electrostatic discharge, misuse, or accidental damage.

These restrictions do not limit your rights if the product was defective when supplied, the wrong item was shipped, or applicable law provides additional rights.

Compatibility and Wrong-Part Returns

Replacement parts may fit only specific TV models, panel numbers, board numbers, part numbers, vehicles, or electronic applications.

Please compare the model number, part number, dimensions, connector configuration, voltage, and other specifications shown on the product page before installation.

If you ordered the wrong compatible model or part, you may still request a return within the 180-day return period as long as the product remains eligible for return under this policy.

If you are unsure about compatibility before ordering, contact support@guuyebe.com and we will be happy to help you check the available product information.

Damaged, Defective, Missing, or Incorrect Items

Please inspect your order after delivery.

If your product arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as reasonably possible at support@guuyebe.com.

Please include:

Your order number;
A description of the problem; and
Photos or other information that may help us identify the issue, when reasonably available.

After reviewing the issue, we may provide an appropriate remedy such as replacement parts, a replacement product, return instructions, or a refund.

When a return is required because we shipped the wrong product or because an item arrived damaged or defective, GuuYebe will cover reasonable return shipping costs.

Return Shipping

For returns caused by a GuuYebe shipping error, damaged item, or verified product defect, GuuYebe will provide return instructions and, where applicable, a prepaid return shipping label.

For voluntary returns, including change-of-mind purchases or products ordered for the wrong model or application, return shipping costs are the customer's responsibility unless otherwise stated on the product page, during checkout, or required by applicable law.

Original expedited or upgraded shipping charges are generally non-refundable for voluntary returns.

We do not charge a restocking fee for eligible standard returns.

Do not send returns to an address shown on the original shipping package unless we specifically instruct you to do so. The correct return location may vary depending on the product and fulfillment location.

Non-Returnable Items

The following items generally cannot be returned as voluntary standard returns:

Products specifically identified as Final Sale before purchase;
Custom-made, specially configured, or personalized products;
Gift cards, except where required by law;
Products that have been materially altered, damaged, soldered, cut, permanently installed, or modified after delivery; and
Products damaged through misuse, improper installation, incorrect wiring, incorrect voltage or polarity, or accidental damage.

A Final Sale designation or other voluntary-return restriction does not eliminate any rights you may have regarding defective, misdescribed, or incorrectly supplied products under applicable law.

Exchanges

If you purchased the wrong model or need a different product, the fastest method is usually to return the eligible item and place a new order for the correct product.

If you need help identifying the correct replacement part before placing the new order, contact us at support@guuyebe.com.

Refunds

Once your return is received, we will inspect it and notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method.

We generally process approved refunds within 10 business days. Your bank, credit card company, PayPal, or other payment provider may require additional time to post the refund to your account.

If more than 15 business days have passed since we confirmed that your refund was approved, please contact support@guuyebe.com.

Shipping charges, expedited delivery fees, or other non-product charges may not be refundable unless the return resulted from our error, the product was defective or damaged, or applicable law requires otherwise.

European Union — Right of Withdrawal

If you are a consumer located in the European Union and applicable EU consumer law applies to your purchase, you generally have the right to withdraw from an eligible online purchase within 14 days after receiving the goods, without providing a reason.

After notifying us of your decision to withdraw, you must return the applicable goods within the time required by law.

You may inspect the goods as reasonably necessary to determine their nature, characteristics, and functioning. You may be responsible for any diminished value resulting from handling beyond what is reasonably necessary for that purpose.

Unless GuuYebe agrees otherwise or applicable law requires us to pay the cost, you are responsible for the direct cost of returning goods under the statutory right of withdrawal.

Where required by applicable law, eligible refunds include the price paid and the cost of the least expensive standard delivery option offered for the original order. Additional costs resulting from an upgraded or expedited delivery method may not be refundable.

Nothing in our voluntary 180-day return policy reduces any rights provided to EU consumers by applicable law.

United Kingdom — Cancellation Rights

If you are a consumer located in the United Kingdom and applicable UK consumer law applies to your purchase, you may have a statutory right to cancel an eligible online order within 14 days after receiving the goods, without giving a reason.

After notifying us of cancellation, you generally must return the goods within the period required by applicable law.

You may examine the product as you reasonably would before purchasing it in a physical store, but a refund may be reduced where permitted by law if the product has been handled beyond what is reasonably necessary to determine its nature, characteristics, and functioning.

Nothing in our voluntary 180-day return policy limits any statutory rights available to UK consumers.

Your Legal Rights

This Refund & Return Policy provides GuuYebe's voluntary return terms.

Nothing in this policy excludes, restricts, or limits any rights or remedies that cannot legally be excluded or limited under applicable consumer protection law.